FAQ’s
1. What can we expect for communication updates after our project is started?
Answer: Our team will assign a dedicated project manager to your remodel. Additionally, we leverage a cutting-edge software solution called BuilderTrend. Through this platform, your project manager will consistently keep you updated on the progress of your project, ensuring you’re informed every step of the way and available to answer any questions you may have.
2. How do you manage dust and keep our home clean during the remodel?
Answer: We understand the importance of maintaining a clean environment during your remodel. We use measures to protect your home and flooring such as protective paper or ram board along our path and ensure a thorough cleanup at the end of each day. Our goal is to minimize the impact of construction on your living spaces and ensure your comfort throughout the process.
3. What happens if there are delays in the project timeline?
Answer: While we strive to adhere to the projected timeline, unforeseen circumstances can sometimes cause delays. In such cases, we communicate these changes as soon as possible through BuilderTrend and directly with you. We work diligently to mitigate any delays by adjusting our workflow and coordinating with all parties involved to get back on track promptly.
4. Can you provide a detailed payment schedule?
Answer: Absolutely. Before any work begins, we provide a clear and detailed payment schedule. This schedule is based on project milestones, ensuring transparency and alignment with the progress of your remodel. Payments are structured to reflect significant phases of the project, giving you a clear understanding of what each payment covers.
5. How do you ensure the project stays within budget?
Answer: We begin with a detailed consultation to understand your vision and budget constraints. Our estimates are comprehensive, aiming to cover all aspects of the project to prevent unexpected costs. Throughout the project, any potential changes that might affect the budget are discussed and approved by you. Our use of BuilderTrend also allows for real-time budget tracking and updates.
6. What warranties or guarantees do you offer on your work?
Answer: We stand behind the quality of our work with a comprehensive warranty covering labor and materials. Specific warranty details vary by project and materials used but rest assured, we provide clear warranty information upfront for your peace of mind.
7. How are changes to the original plan handled?
Answer: Changes to the original plan are managed through a change order process. If you request a change or if unforeseen issues require an adjustment, we document the change, including any impact on the budget for your approval. This process ensures transparency and keeps you in control of your project
8. How do you select your subcontractors?
Answer: Our subcontractors are selected based on their professionalism, quality of work, and reliability. We have built strong relationships with skilled tradespeople in the area and conduct thorough vetting, including checking references and past projects, to ensure they meet our high standards.
9. What measures do you take to ensure the project complies with local building codes?
Answer: Compliance with local building codes is paramount. Our team stays up-to-date with the latest regulations and codes in Arizona. Our business operations and processes have been meticulously designed to align with local building codes, ensuring full compliance with all regulations and guidelines.
10. How do you handle project clean-up upon completion?
Answer: Project clean-up is an integral part of our process. Upon completion, we conduct a thorough clean-up of the construction area, including removing all debris and cleaning surfaces. We aim to leave your space in a pristine condition, ready for you to enjoy immediately.
11. How long does a typical remodeling project take from start to finish?
Answer: The duration of a remodeling project can vary greatly depending on the scope of work, from a few weeks for a simple bathroom remodel to several months for a whole home transformation. After our initial consultation and once we’ve defined the project’s scope, we’ll provide you with a detailed timeline estimate. Our goal is to complete your project efficiently while ensuring the highest quality of work.
12. Can we live in our home during the remodel?
Answer: Yes, in many cases, you can remain in your home during the remodeling process. We make every effort to minimize disruption and ensure your comfort by setting up clear work zones and maintaining a clean environment. However, for extensive remodels or projects involving significant structural changes, we’ll discuss the best approach for your safety and convenience
13. How do we get started with JMG for our remodeling project?
Answer: Getting started is easy! Simply contact us to schedule an initial consultation. During this meeting, we’ll discuss your vision, needs, and budget. We’ll also take the opportunity to answer any additional questions you may have. From there, we’ll guide you through our process, from design to completion.
14. Do you provide design services, or do we need to hire an architect or designer?
Answer: We offer a collaborative approach to design, utilizing the expertise of various trusted suppliers for making selections. Our estimators play a key role in designing the layout of your space, while our partnered experts guide you through the selection process to ensure your vision comes to life. There’s no need to hire an external architect or designer when working with us.
15. What is your process for handling unexpected issues or discoveries during the remodel?
Answer: In remodeling, sometimes hidden issues are uncovered once work begins, such as electrical problems or other issues like termites. When this happens, we immediately inform you about the situation and provide a detailed assessment, including how it may affect the project timeline and budget. We then discuss all available options to address the issue, ensuring any decisions are made with your input and approval. Our priority is to resolve unexpected challenges efficiently and transparently, keeping your project on track.